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Patricia M Zae
map-marker Norwalk, California
#5111320 
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Resolved: Missing package

5.0
Updated by user Sep 22, 2023

Company fixed the issue and I have been provided with apology. I emailed isotoner directly and they responded with two options; to replace or refund.

I chose replace.

It took exactly 3 days to receive my order. I received it today.

Original review Sep 15, 2023
Fedex sent my package to the wrong address today. I cant get in touch with a live person to speak to. I cant get in touch with a live person at isotoner to acknowledge my loss. Im out $48.11. How can you help.?
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User's recommendation: Don’t use isotoner directedly.

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Anonymous
map-marker Queens, New York
#4256858 
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Gloves

Isotoner - Gloves
Greetings! I received a pair of Isotoner gloves two years ago from a friend. Last year when I pulled them off the inside lining came out and I tried over and over to push each finger ling back into the glove but I am a senior with arthritis and I was unable to do it. I asked a friend who couldn't do it either. Would it be possible to get an address label to send the gloves to you and get a new pair or if they can be repaired I will gladly take them back. The gloves are blue and I only wear them with my blue jacket which is not often but I really like these soft gloves but they've been in my drawer last winter and now again this year. Thanking you in advance. I hope you can assist me. Andrea Diaz 140 Donizetti Pl # 5C Bx,NY 10475
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Jamiyah Tzm

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 Verified Reviewer | map-marker Santa Cruz, California
#4178627 
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Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks.

Isotoner - Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks.
Isotoner - Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks.
You did not send any confirmation email for this purchase, so I do not have any information except my memory. I received a product that I thought it was a set of hat and tube scarf in blush color. What I received was only a scarf (A30509WBL1SG). Now I found out that what I ordered was only a scarf. I would like to order the hat if you have it. I might have to return the scarf if you do not have the hat. The picture you advertised was a set of hat and scarf. I think It is very misleading. Please call Kay at 585576****. ASAP. I am in California, so please consider the time zone. Kay (Okhee Nam)
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User's recommendation: I can tell you this after I hear from you

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Diana T Okh

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 Verified Buyer |

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 Verified Reviewer | map-marker Elmwood Park, Illinois
#4250741 
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I have two left gloves and very upset with the way they responded to take it back to the store

1.0