Cindy D Bxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My slippers are falling apart after two weeks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Isotoner - My slippers are falling apart after two weeks
My, I like your slippers a lot. I am 72 years old and hardly ever leave the house. I wear these a lot in the house. Anyway, my son gave me a new pair 2 weeks ago. And they are falling apart I can send you a picture of them. Thank you
View full review
Loss:
$30
Pros:
  • Are very comfortable
Cons:
  • This pair wore out really fast

Preferred solution: Maybe a new pair of slippers, if that's possible. These costs thirty dollars

Kalyse Etc
map-marker Ossining, New York

Order

No one answered my question I coul not talk to a live person to get help can someone please call 915318****
View full review
GLEN M Kdv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Next day shipping , i've yet to have a tracking number

my order was on the 17th of this month and i still don't have a tracking number even though i paid for next day shipping. ISOT95590
View full review
Loss:
$114
Pros:
  • Nice product
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

Susan F Bvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmhurst, Illinois

To ask if they have a certain slipper anywhere

I cant find the slipper Ive loved for years!!! Maybe it has been discontinued in white! Can you PLEASE tell me if its anywhere to be found???
View full review
Resolved
Patricia M Zae
map-marker Norwalk, California

Resolved: Missing package

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 22, 2023

Company fixed the issue and I have been provided with apology. I emailed isotoner directly and they responded with two options; to replace or refund.

I chose replace.

It took exactly 3 days to receive my order. I received it today.

Original review Sep 15, 2023
Fedex sent my package to the wrong address today. I cant get in touch with a live person to speak to. I cant get in touch with a live person at isotoner to acknowledge my loss. Im out $48.11. How can you help.?
View full review

User's recommendation: Don’t use isotoner directedly.

Anonymous
map-marker Queens, New York

Gloves

Isotoner - Gloves

Greetings!

I received a pair of Isotoner gloves two years ago from a friend. Last year when I pulled them off the inside lining came out and I tried over and over to push each finger ling back into the glove but I am a senior with arthritis and I was unable to do it.

I asked a friend who couldn't do it either.

Would it be possible to get an address label to send the gloves to you and get a new pair or if they can be repaired I will gladly take them back.

The gloves are blue and I only wear them with my blue jacket which is not often but I really like these soft gloves but they've been in my drawer last winter and now again this year.

Thanking you in advance. I hope you can assist me.

Andrea Diaz

140 Donizetti Pl # 5C

Bx,NY 10475

View full review
Jamiyah Tzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Cruz, California

Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks.

Isotoner - Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks.
Isotoner - Nobody is taking the phone. Please call Kay at 585576**** asap. Thanks. - Image 2
You did not send any confirmation email for this purchase, so I do not have any information except my memory. I received a product that I thought it was a set of hat and tube scarf in blush color. What I received was only a scarf (A30509WBL1SG). Now I found out that what I ordered was only a scarf. I would like to order the hat if you have it. I might have to return the scarf if you do not have the hat. The picture you advertised was a set of hat and scarf. I think It is very misleading. Please call Kay at 585576****. ASAP. I am in California, so please consider the time zone. Kay (Okhee Nam)
View full review

User's recommendation: I can tell you this after I hear from you

Diana T Okh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elmwood Park, Illinois

I have two left gloves and very upset with the way they responded to take it back to the store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Isotoner - I have two left gloves and very upset with the way they responded to take it back to...
You do not back your products Very upset Why ??? ??? Why why Why a hundred symbols Why when Im upset about this
View full review

User's recommendation: Replace it with a mated pair

1 comment
Diana T Okh

Isotoner should replace it no question asked

Anonymous
map-marker Palm Beach Gardens, Florida

Disappointed with product.

Purchased 2 pair of Isotoner slippers from a store, not long ago. They are already losing their cushioning, in only a short period of time. Will never buy again, and was hoping if any resolution can be done.
View full review
Helen T Kwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Des Moines, Iowa

Receive 40% discount for Friday40

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Difficulty recieving the 40% discount on Black Friday. After sending an email, they corrected the error and refunded the 40%. Thank you.
View full review

User's recommendation: Keep track of the discounts to make sure you receive them.

Anonymous
map-marker Sacramento, California

Unhappy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The way you guys doing this, its a company and very difficult to get through to anyone or anything on the website
View full review
Duprie L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very hard to communicate with customer service when you have a problem.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased two pair of slippers for my wife order# isot758877 and i received two little girl dresses dont know what happened
View full review

Preferred solution: What I ordered

Levi Ihs
map-marker Dayton, Ohio

Need shipping rates

Isotoner www. has one pair of fingerless XL gloves. Just needed shipping charges before ordering. Found provided phone #. Automated only said for convenience I needed to go to customer care @ Totes!?!? Not my convenience, for sure. Im 80 years old, have lots of issues, typing, thinking, understanding, & falling, to name a few. First time Ive found XL. Sorry, I couldnt find the shipping cost before I paid. Is it just methats sorry? I guess so. Im sorry for lots of things lately. Praying God bless & God speed Isotoner.
View full review

User's recommendation: Pray for mankind!

Anonymous
map-marker Louisville, Kentucky

Isotoner house shoes

Tried to return house shoes that they sent was wrong size!! Emailed and tried to get in touch with customer care with out any response back!!! So I have house shoes that I cant wear!!! And money I cant get back!!!
View full review

User's recommendation: Don’t order anything from isotoner,they will only keep your money

Karen B Qqj

Slippers defect

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Isotoner - Slippers defect
Rubber soles cracking and falling apart!! Bought 2 pairs of these for my trip to the east coast and while walking around inside my friends very clean home she noticed the rubber sole pieces were all over her flooring. I was surprised at this since they were brand new at that time of occurrence 7/2021. Ive been buying these type of slippers for the past 30 yrs and never had this problem in the past. I liked the velvety terrycloth material with elastic around the heel to hold onto the foot and the nonslip waterproof rubber sole.
View full review
Loss:
$45
Pros:
  • Comfy and waterproof soles
Cons:
  • Rubber soles cracking and crumbling

Preferred solution: Full refund

User's recommendation: Always buy an extra size larger, since they shrink in the wash, they dry them out naturally on a counter.

Angie M Taa

New robe had no belt

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Isotoner robe I purchased arrived with no belt. Company refused to help. Blamed 3rd party vendor
View full review
Loss:
$18
Cons:
  • Do not stand behind their products

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy Isotoner products. They do not stand behind them. They push the responsibility off to third party vendors.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article